REFUND Policy

Refund Policy
 

1. Overview
We want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are accepted for products purchased through our online store.

2. Eligibility for Returns
To qualify for a refund or exchange:

• The return request must be made within 30 days of the delivery date.
• Items must be in their original condition, unused, and in the original packaging with all accessories and manuals.
• Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items
The following items cannot be returned or refunded:

• Digital downloads and software licenses.
• Gift cards, promotional items, and sale items marked “Final Sale.”
• Opened or used camera accessories, lighting equipment, or memory cards for hygiene and data security reasons.
• Customized or personalized products (e.g., branded lens caps, engraved gear).

4. Return Process

1. Contact our support team at [insert email address] to initiate a return.
2. Include your order number, photos of the item (if applicable), and reason for return.
3. Once approved, you will receive a Return Merchandise Authorization (RMA) and instructions for shipping.
4. Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

5. Refunds

• Approved refunds will be issued to the original payment method within 7–10 business days after receiving and inspecting the returned item.
• Shipping fees are non-refundable.
• We reserve the right to issue partial refunds for products that are not in their original condition or missing components.

6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receipt with photos of the item and packaging.
We will:

• Replace the defective item at no cost, or
• Offer a full refund if replacement is unavailable.

7. Exchanges
We accept exchanges for items of equal or lesser value when stock permits. Contact our support team to arrange an exchange and confirm availability.

8. Late or Missing Refunds
If you have not received your refund after 10 business days:

• Check your bank account or credit card statement.
• Contact your payment provider, as processing times vary.
• If the issue persists, email us at info@spyworldstore.com  for assistance.